Our FAQs



What do I need to provide for my child’s day at Nursery?

Change of clothing (including underwear), nappies and wipes, nappy cream, bottle or sachets of Calpol (labelled with child’s full name), sun hat, wellies, woolly hat, scarf, coat (weather dependent)

What about sun lotion?

We offer Nursery sun lotion, which is a factor 50 plus, sensitive skin waterproof brand. We offer this at a small cost. Alternatively, you could provide your own which staff will apply before outside play.

Do you accept childcare vouchers?

We accept all forms of vouchers but we may need to register with new ones. You may need some information from us to set these up, such as Ofsted registration numbers.

What if I need someone else to collect my child?

Another named adult may pick up your child. A password system and proof of ID will be set up if we have not met the person before.

How will I know and find out how my child is getting on?

Your child’s key educator will keep an up to date record on your child’s progress. They will share this information with you regularly using our online elog system, we will hold regular parent surgeries to discuss your child’s progress. At the end of each session staff will give you feedback about your child’s day sharing vital information such as what your child has eaten, if they have had a sleep, drinks etc, for children under the age of 2 each child will have a daily diary which they will bring home with them at the end of their day.

What happens if I collect my child late?

We understand this can happen as some things are out of our control such as traffic or appointments running over. We ask for you to let us know if this is going to happen as soon as you are aware. It is not a problem once or twice but if this becomes regular you will be charged for any extra hours at our normal hourly rate.

Nursery meals?

Nursery meals are cooked fresh every day and delivered by Zeebees a well know nursery caterer all allergies are catered for. Copies of full menus are available.

Do we accept funding?

We accept two and three year old funding. We ask for proof of eligibility for two year olds. All three year olds will gain funding automatically. We will print a form off each term and ask you to complete and return it to us.

What are your opening hours?

Our opening hours are displayed on our website as they differ for each of our nurseries.

What age ranges do you cover?

We take children up till they are 5 years old.

What if my child has an accident at nursery?

Accidents do happen at nursery but of course we try our best to prevent them. If your child has an accident we will let you know upon collection or beforehand depending on the severity of the accident.  We will fill in an accident form to outline the incident (causes, treatments, outcomes etc). We will provide any first aid needed (all staff members are first aid trained). For any bigger incidents that we cannot deal with we will consult professional advice through 999 or 101. We will keep you up to date throughout this process by call, text or face to face. We fill out paperwork to log all accidents this in turn helps us avoid accidents in the future.

Will my child get to play outside?

We play outside daily in all weathers unless the weather is torrential or extreme and we feel the children are not going to benefit from being outside. Children who are mobile will be outside more often than younger non mobile children. The garden and visits to local attractions is an extension to our provision and offers a broader understanding of the area we live in.

How do I pay for childcare?

You can pay for your childcare in many ways BACS, vouchers, standing order. We invoice you prior to the month so invoices go out towards the end of the month ready for the following month to be paid by the 15th of each month. Funding for those eligible (2 year old and 3+ years) will be taken off within the invoice so you can see the calculation.

What is a learning journey?

The learning journey is an online profile which showcases your child’s achievements, next steps and general fun things that we have achieved. This will contain photographs, observations, links to our curriculum and goals that we set to work on with the children. This will also include home link observations where parents and carers can add observations and pictures from home life which will help us at nursery for individual planning. Alongside the learning journey we also fill in a profile which highlights children’s progression, this will go to school with each child to ensure school knows a brief background of each child to help school continue where we leave.

Can I come and take a look around?

Absolutely, we welcome people to come and see us and we can arrange a suitable time for you. Due to safeguarding issues we need to know who is on the premises at all times and we must ensure that visitors are always fully supervised so we ask you to call or email us before hand to book a time. You can ask as many questions as you like when you pay us a visit and bring someone along to support you during your stay. You are very welcome to pay us a second visit and even a third if needed!

What do I need to do if I want to withdraw my child from nursery?

We urge you to talk to us about any concerns as we strive to solve issues swiftly. However, we understand that personal circumstances can force changes, in this instance we ask for one months written notice which helps us organize staff.

What should I do if I’m unhappy with some aspect of my child’s care?

Please come and talk to us. The management team are very approachable, we will set aside time to talk through any issues you may have. You and your child’s happiness is our overall aim which we want to achieve in all areas.

What is EYFS?

E.Y.F.S. stands for Early Years Foundation Stage. The EYFS is a curriculum set up by the Government that states how the nursery sector operate. The EYFS is split into 7 areas in total. 3 Prime areas: Communication, Personal social and emotional, Physical
And 4 Specific areas: Maths, Understanding the world, Literacy, Expressive art and design

Within these areas we must ensure children are making progress in each area.

What is a ‘key educator’?

A key educator is a member of staff within your child’s room who your child best associates with. Part of their role is to record observations and monitor your child’s development. The key educator will change throughout the child’s transition through nursery this is to ensure the key person is always within the room to best settle the child within each area.

We are going on holiday. Do I need to let Nursery know?

Please let us know as soon as you can about your holiday dates. This helps us organize our staff, which in turn lets us keep to our ratios.

Can my child attend Nursery during school holidays?

Yes we are open all year round, however we do close for bank holidays throughout the year.

What if my child is ill whilst they are at Nursery?

If your child is ill, we will give you a call to notify you if this is required (for things such as colds or sniffles this may not be needed) we can administer Calpol, Piriton, nappy creams and teething gel we will just call for verbal confirmation or a medicine form could be filled in upon drop off to give us permission. We will keep you up to date with any changes during the day of your child’s condition and may suggest an early collection with a possible doctors appointment.

Will my child be able to have a daytime sleep?

Children stick to their home routines. We have different sleep areas within each area of nursery depending on the children’s needs. We always assist in helping your child to take sleep and rest as and when needed. Each child is provided with their own sheet and blanket which is washed on a weekly basis.

Can you administer medication?

We can administer any medication that is prescribed by a Doctor. We also can administer Calpol or Piriton without prescription but will require permission from parents or carers. We use health care plans for re-occurring medicines such as inhalers. All staff are first aid. Only level 3 qualified staff are able to administer medication with another staff present as a witness. .

Do you have qualified first aiders?

All members of our team hold a valid paediatric first aid certificate. Only level 3 qualified members of staff administer first aid however other staff may assist or provide initial first aid until a level 3 can take over.

What childcare qualifications do your staff have?

We have a mixture of childcare qualifications.

Are all staff DBS checked?

Yes all members of staff full time, part time, volunteers, students hold a current DBS check that is carried out prior to the member of staff starting with us. Staff members also sign up to the update service which keeps this check up to date at all times and this allows us to check each member of staff’s DBS check to ensure no new information is received (cautions or arrests). Any people visiting nursery to deliver extra curricular activities, also need to have a DBS check.

What processes are in place to help my child settle in?

We understand that leaving your child is one of the hardest things to do. We work very closely with you to ensure we know your child as well as possible ready for this big day. We have many strategies that we use to help including our key educator whereby one of our staff will take the lead in your child’s care and build a strong relationship with them to help with transitions into nursery. We pride ourselves in being very adaptable to any situation so we will try new strategies to help children settle and get to know us as quickly as possible.

Can I collect my child from nursery early?

You may collect your child whenever you wish, however if appr let us know of early collections in order to prepare the child as some children don’t always enjoy changes in routine. This may also change routines for us e.g. sleeping routine or meal times.

My child has allergies. Will they be safe at nursery?

Nursery should be informed of any allergies so contingency plans can be made to keep these allergens away from the child. We strive to ensure that every child is safe while at nursery so we will prepare separate snacks in with the child’s diet. We order our lunches through an outside nursery caterer (Zebedee’s), they cater for children’s allergies and medical needs.

What does my child need to wear for nursery?

Whilst at nursery your child needs to be comfortable. All staff wear flat sole shoes within the rooms. Aprons are used for messy activities however we still advise against the children wearing their best clothes for nursery.  Bibs will be provided and used within the baby unit as well as flannels for after messy activities. Ideally you will send your child with their own wellies and waterproof clothing for use during the winter months so they can enjoy puddle jumping and playing in the snow. During the summer you can opt to use nursery sun cream for a small charge. You can also purchase a nursery uniform for your child (please ask staff for more details and to try on our testers).

My child is starting potty training. Can you help with this?

Yes we strive to help in all areas of your child’s development we take this at your child’s pace. We follow your routine from home as close as possible and keep you in touch at every step. We use sticker/reward charts to help in this area.

My child was sick during the night but seems fine this morning. Can they still come to nursery today?

No unfortunately at nursery we have a strict policy on exclusion periods. For sickness and diarrhoea children must be away from nursery for 48 hours after last symptom.

My child will soon be moving from the baby unit ( Proto Star) to the next toddler stage (Shooting Stars). How do you help prepare them for the move?

We ensure that your child’s key educator is with the child throughout the transition. We ensure staff working in the new group know your child and their routine. We keep parents and carers up to date with potential changes timescales etc.

My child has a favourite teddy bear / comforter. Can this be brought into nursery?

Comforters for children under 3yrs can be brought to nursery as this will help a child through any difficult transitions, however as you can imagine a busy childcare setting things can go missing. We will try our hardest to keep this comforter safe and will take time to put this safe when the child is not using it but things of great expense or of a sentimental value should be kept at home just in case.

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About Us

Physical development involves providing opportunities for young children to be active and interactive; and to develop their co-ordination, control, and movement.

Head Office- 2 Highview Business Park, High Street, Bordon, Hampshire, GU35 0AX

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